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Support & Services

STOA Platform offers flexible support options from community self-service to dedicated enterprise partnerships.

Support Tiers​

TierChannelResponse TimeBest For
CommunityGitHub Issues, DiscordBest effortEvaluation, dev/test
ProfessionalEmail, Ticket Portal24h (business hours)Production workloads
EnterpriseDedicated Slack, Phone4h target (24/7 critical)Mission-critical systems

Community Support​

Free for all users

Open-source community resources for getting started and troubleshooting.

Channels​

What's Included​

  • Community forum access
  • Public documentation
  • GitHub issue tracking
  • Monthly community calls

Response Expectations​

SeverityTypical Response
Critical bug1-3 business days
Feature requestTriaged weekly
DocumentationCommunity contribution welcome

Professional Support​

For production deployments

Target response times and access to STOA engineers through our partner network.

Channels​

  • 📧 Email — support@gostoa.dev
  • 🎫 Ticket Portal — Priority queue access
  • 📅 Scheduled Calls — Monthly check-ins

What's Included​

  • 24-hour response time (business hours, CET)
  • Named support contact
  • Quarterly business reviews
  • Early access to new features
  • Production deployment guidance

Target Response Times​

SeverityTarget Response TimeTarget Resolution
P1 - Critical4 hours24 hours
P2 - High8 hours3 business days
P3 - Medium24 hours10 business days
P4 - Low48 hoursBest effort

Response times are targets, not contractual commitments. Formal SLA terms are defined in individual support agreements.

Delivery​

Professional support is delivered through our ESN (Enterprise Service Company) partner network with expertise in STOA deployment and enterprise integration.

Enterprise Support​

For mission-critical deployments

Dedicated support with custom SLAs tailored to your organization.

Channels​

  • 💬 Dedicated Slack Channel — Direct access to STOA team
  • 📞 Phone — 24/7 hotline for critical issues
  • 👤 Technical Account Manager — Named point of contact
  • 🏢 On-site — Available upon request

What's Included​

  • 4-hour response time (24/7 for critical)
  • Dedicated Technical Account Manager
  • Custom SLA agreements
  • Architecture review sessions
  • Priority feature development
  • Executive business reviews
  • Training and enablement

Custom Agreements​

Enterprise support is tailored to your organization's needs:

  • Custom response time SLAs
  • Dedicated engineer allocation
  • On-premises support visits
  • Custom integration development
  • Compliance documentation assistance

Professional Services​

Beyond support, our partner network offers specialized services:

Implementation Services​

ServiceDescriptionDuration
Quick StartBasic STOA deployment1-2 weeks
Production SetupHA deployment with observability4-6 weeks
Enterprise IntegrationFull integration with existing systems8-12 weeks

Architecture Services​

  • Assessment — Evaluate current API landscape and migration path
  • Design — Custom architecture for your requirements
  • Review — Security and performance audit of existing deployment

Training​

  • Administrator Training — 2-day workshop for ops teams
  • Developer Training — 1-day API consumer workshop
  • Custom Workshops — Tailored to your technology stack

Partner Ecosystem​

STOA works with partners across Europe for local delivery:

Partner Types​

Partner TypeExpertiseServices
Implementation PartnersSTOA deploymentInstallation, configuration, migration
Integration PartnersEnterprise systemsLegacy gateway, IdP, observability integration
Managed Service PartnersOperations24/7 monitoring, incident response

Become a Partner​

Interested in joining the STOA partner ecosystem?

  • Technical certification program
  • Partner portal access
  • Joint go-to-market opportunities
  • Revenue sharing model

📧 Contact: partners@gostoa.dev

Getting Started​

Evaluate​

  1. Read the docs — Getting Started Guide
  2. Join Discord — Ask questions, meet the community
  3. Try locally — Docker Compose quickstart

Pilot​

  1. Request a demo — contact@gostoa.dev
  2. POC workshop — 4-week guided proof of concept
  3. Architecture review — Validate fit for your environment

Deploy​

  1. Select support tier — Match your SLA requirements
  2. Engage partner — Local implementation support
  3. Go live — Production deployment with confidence

Contact​

PurposeContact
General inquiriescontact@gostoa.dev
Supportsupport@gostoa.dev
Securitysecurity@gostoa.dev
Partnershipspartners@gostoa.dev

Pricing is not listed here as it varies based on deployment size, support requirements, and partner engagement model. Contact us for a custom quote.