Support & Services
STOA Platform offers flexible support options from community self-service to dedicated enterprise partnerships.
Support Tiers
| Tier | Channel | Response Time | Best For |
|---|---|---|---|
| Community | GitHub Issues, Discord | Best effort | Evaluation, dev/test |
| Professional | Email, Ticket Portal | 24h (business hours) | Production workloads |
| Enterprise | Dedicated Slack, Phone | 4h target (24/7 critical) | Mission-critical systems |
Community Support
Free for all users
Open-source community resources for getting started and troubleshooting.
Channels
- 🐛 GitHub Issues — Bug reports, feature requests
- 💬 Discord — Real-time community chat
- 📚 Documentation — Guides, API reference, tutorials
What's Included
- Community forum access
- Public documentation
- GitHub issue tracking
- Monthly community calls
Response Expectations
| Severity | Typical Response |
|---|---|
| Critical bug | 1-3 business days |
| Feature request | Triaged weekly |
| Documentation | Community contribution welcome |
Professional Support
For production deployments
Target response times and access to STOA engineers through our partner network.
Channels
- 📧 Email — support@gostoa.dev
- 🎫 Ticket Portal — Priority queue access
- 📅 Scheduled Calls — Monthly check-ins
What's Included
- 24-hour response time (business hours, CET)
- Named support contact
- Quarterly business reviews
- Early access to new features
- Production deployment guidance
Target Response Times
| Severity | Target Response Time | Target Resolution |
|---|---|---|
| P1 - Critical | 4 hours | 24 hours |
| P2 - High | 8 hours | 3 business days |
| P3 - Medium | 24 hours | 10 business days |
| P4 - Low | 48 hours | Best effort |
Response times are targets, not contractual commitments. Formal SLA terms are defined in individual support agreements.
Delivery
Professional support is delivered through our ESN (Enterprise Service Company) partner network with expertise in STOA deployment and enterprise integration.
Enterprise Support
For mission-critical deployments
Dedicated support with custom SLAs tailored to your organization.
Channels
- 💬 Dedicated Slack Channel — Direct access to STOA team
- 📞 Phone — 24/7 hotline for critical issues
- 👤 Technical Account Manager — Named point of contact
- 🏢 On-site — Available upon request
What's Included
- 4-hour response time (24/7 for critical)
- Dedicated Technical Account Manager
- Custom SLA agreements
- Architecture review sessions
- Priority feature development
- Executive business reviews
- Training and enablement
Custom Agreements
Enterprise support is tailored to your organization's needs:
- Custom response time SLAs
- Dedicated engineer allocation
- On-premises support visits
- Custom integration development
- Compliance documentation assistance
Professional Services
Beyond support, our partner network offers specialized services:
Implementation Services
| Service | Description | Duration |
|---|---|---|
| Quick Start | Basic STOA deployment | 1-2 weeks |
| Production Setup | HA deployment with observability | 4-6 weeks |
| Enterprise Integration | Full integration with existing systems | 8-12 weeks |
Architecture Services
- Assessment — Evaluate current API landscape and migration path
- Design — Custom architecture for your requirements
- Review — Security and performance audit of existing deployment
Training
- Administrator Training — 2-day workshop for ops teams
- Developer Training — 1-day API consumer workshop
- Custom Workshops — Tailored to your technology stack
Partner Ecosystem
STOA works with partners across Europe for local delivery:
Partner Types
| Partner Type | Expertise | Services |
|---|---|---|
| Implementation Partners | STOA deployment | Installation, configuration, migration |
| Integration Partners | Enterprise systems | Legacy gateway, IdP, observability integration |
| Managed Service Partners | Operations | 24/7 monitoring, incident response |
Become a Partner
Interested in joining the STOA partner ecosystem?
- Technical certification program
- Partner portal access
- Joint go-to-market opportunities
- Revenue sharing model
📧 Contact: partners@gostoa.dev
Getting Started
Evaluate
- Read the docs — Getting Started Guide
- Join Discord — Ask questions, meet the community
- Try locally — Docker Compose quickstart
Pilot
- Request a demo — contact@gostoa.dev
- POC workshop — 4-week guided proof of concept
- Architecture review — Validate fit for your environment
Deploy
- Select support tier — Match your SLA requirements
- Engage partner — Local implementation support
- Go live — Production deployment with confidence
Contact
| Purpose | Contact |
|---|---|
| General inquiries | contact@gostoa.dev |
| Support | support@gostoa.dev |
| Security | security@gostoa.dev |
| Partnerships | partners@gostoa.dev |
Pricing is not listed here as it varies based on deployment size, support requirements, and partner engagement model. Contact us for a custom quote.